Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Partial Refunds

There are certain situations where only partial refunds may be granted:

• Books with obvious signs of use.
• CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened.
• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

Refunds

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a reasonable number of days.

Late or Missing Refunds

If you have not received a refund yet, please follow these steps:

1. Check your bank account again.
2. Contact your credit card provider, as it may take some time before your refund is officially posted.
3. Contact your bank, as there is often processing time before a refund is posted.

If you have completed all of the above and still have not received your refund, please contact us at: rainer@onlywarbirds.com ar-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at rainer@onlywarbirds.com. marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves before giving it to you, we will send the refund to the gift giver, who will be informed of the return.

Shipping Returns

To return your product, please contact us first for return instructions.

You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.

If you are returning higher-value items, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Need Help?

For questions relating to refunds and returns, please contact us at: